Shipping Policy
Q. Am I eligible for free shipping?
Currently, we offer FREE shipping on orders over $99 to the United States, excluding Hawaii, Alaska, Puerto Rico and Canada.
Most orders below $99 include a flat-rate $9.99 shipping charge.
The exception is shipping live goods, such as garlic. This requires a special shipping method and shipping charges will incur. You can view these charges on the product page.
Our current delivery time is approximately 5-10 business days for small items and Raised Metal Garden Beds.
For larger items, particularly arbors and trellises from our Plant Support collection, the delivery time is approximately 2-3 weeks.
For any delivery concerns, please contact our Customer Service team at customerservice@epicgardening.com
Q. Can you ship to Hawaii, Alaska, Puerto Rico, Canada, or the United Kingdom?
At the moment, we are unable to ship to Hawaii, Alaska, Puerto Rico and Canada due.
We do offer free shipping to the United Kingdom.
Q. When will my order be shipped?
We appreciate your patience as we continue to improve shipping process. While delivery time varies per product, most items (including our Raised Metal Garden Beds) are delivered in approximately 5-10 business days.
For larger items, particularly arbors and trellises from our Plant Support collection, the delivery time is approximately 2-3 weeks.
To get live updates on the shipping and delivery status of your order, be sure to sign up for SMS message notifications at checkout.
For any delivery concerns, please contact our Customer Service team at customerservice@epicgardening.com
Q. Can I sign up for shipping updates via SMS?
To get live updates on the shipping status of your order, be sure to include your phone number at checkout. This will sign up for text message (SMS) notifications. You will received SMS updates to confirm your order, when your order is shipped, and when your order is out for delivery.
Q. Can I return my order and get a refund?
We want you to be 100% satisfied with your Epic Gardening order. If you're looking to return or exchange your order for whatever reason, our Epic Gardening support team (customerservice@epicgardening.com) is here to help you.
View our 30-day return policy here: https://shop.epicgardening.com/pages/return-and-refund-policy