When will my order be shipped?
Just like a plant navigating its way through a crowded garden, we're also weaving through some global supply chain snags.
Big thanks for sticking with us as we continue to improve our shipping times
For our beloved Raised Beds and smaller items, we're looking at a fulfillment time of about 5-10 business days
As for our other gardening gear, it might take a tad longer — anywhere from a few days to a couple of weeks — as they make their way to you.
As soon as the carrier picks up your order you will get tracking sent to you.
Don't miss a beat on your order's journey! Opt in for SMS updates at checkout and we'll keep you in the loop with live tracking info, so you can watch your order's journey every step of the way, right up to your doorstep.
If you have any issues contact us at email@example.com. One of our folks will get back to you on the next business day.
Why is my shipment tracking showing as pending?
Gardeners know that sometimes, patience is key — and the same goes for tracking your eagerly awaited garden supplies. Every now and then, the shipping crew might take a bit longer to scan your order, or a part of your order might be on a different truck. If your tracking code is still showing in "pending" after a few days, don't worry; just drop us a line by shooting an email at firstname.lastname@example.org, and we'll get to the root of it.More often than not, these little hiccups sort themselves out within 24-48 hours. So, hang tight! Your gardening goodies are on their way.We're incredibly grateful for your order and even more for your patience as we work to bring a bit of Epic Gardening magic to your doorstep.
How Do I Contact Customer Service?
Just send a quick email over to email@example.com, and one of our folks will get back to you within 1 business day. We're ready to assist you Monday through Friday, from 7 AM to 4 PM PST.
You can also reach us via Live Chat on our site during business hoursDon't hesitate to reach out — we're eager to help you keep your garden growing
If you have a gardening question we offer these great free resources, which should answer most of your questions. Be sure to check out our Epic Gardening blog. There are truly thousands of articles written by Kevin and our team, so you'll likely find the help you need! You can search for your topic in the search bar.
We also have a mountain of video information through our YouTube Channels: Epic Gardening, Epic Homesteading, and Jacques in the Garden, all of which provide great visual information that can take your gardening to the next level. Our podcasts, Epic Gardening and In Search of Soil, are available through your podcast app of choice, or you can listen to them online at this link
Response times may be slower over the weekends and holidays.