Return and Refund Policy

We want you to love your Epic Gardening order. Please review the return windows, item requirements, and return options below before starting a return.

Standard Return Window and Condition

• Seeds: Physical seed products may be returned within 1 year from the original date of purchase.
• Hardgoods: Hardgoods may be returned within 30 days of delivery.
• Late return requests: Any standard return request after 30 days must be submitted within 90 days of delivery.
• Condition: Items should be unopened, unused, and returned in their original packaging.
• Processing: Please allow 5-7 business days for returns to be processed after they are received at our warehouse.

Change of Mind or Customer Error Returns

If you accidentally ordered the wrong item, selected the wrong size, or changed your mind, we can refund the purchase price or offer store credit, minus any original shipping costs.

• Standard return fees: Typically $5-$20 based on package weight and location.
• Garden beds: Fixed $20 return shipping fee per modular bed.
• Opened or used items: Refund adjustments may apply for opened packaging or used items.
• Discontinued items: We do not accept returns or exchanges on discontinued items. All sales are final.

Checkout+ Returns

Checkout+ is optional shipping and return protection available at checkout for a few extra dollars.

• With Checkout+: Covered carrier issues such as lost or damaged shipments, free return shipping on qualifying returns, and a simplified return process.
• Without Checkout+: General return costs are typically $5-$20 based on package weight. Garden beds have a fixed $20 return shipping fee per bed. Return shipping costs are deducted from the final refund.
• Manual returns: Tracking is highly recommended.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, missing pieces, or you received the wrong item, please contact our customer support team right away. We will fully cover the return costs or ship a replacement when the issue is confirmed.

Please include photos and any helpful details so we can review and resolve your request quickly.

Epic Garden Bed Guarantee

Epic Gardening raised garden beds include a 5-year structural warranty for the original purchaser.

This warranty covers manufacturing defects in materials and workmanship under normal residential use for 5 years. To file a claim, please provide:

• Proof of purchase
• A brief description of the issue
• Photos of the affected area

This warranty does not cover normal wear and tear, surface rust, cosmetic changes, misuse, improper assembly, modifications, extreme soil conditions, fertilizers, or coastal/marine exposure. The warranty is non-transferable.

Greenhouse Member Return Perks

Greenhouse Members receive automatic free returns on eligible items within a 45-day return window. No extra return protection fee is required at checkout for eligible member returns.

International Shipping and Returns

We can only ship seeds and hardgoods within the United States. Third-party services, including freight forwarders, are used at the buyer's own risk.

We cannot accept returns or issue refunds for international shipments sent through third-party services after the order has been delivered to the U.S.-based third party. Our responsibility ends once the package is delivered to that U.S.-based service.

Seed Satisfaction Guarantee

Epic Gardening stands behind the quality of our seeds with a 1-year satisfaction guarantee. Seed lots are independently tested by a third-party lab before they are sold and are required to meet or exceed federal germination standards.

Plants are still affected by growing conditions such as moisture, temperature, planting depth, heat waves, soil chemistry, and pests. Our liability is limited to the seed product itself and will not exceed the purchase price. We cannot cover lost crops or external garden issues, but our team is happy to help troubleshoot.

Seed Returns

Seed returns are subject to review. Our Customer Service team may reach out during assessment to finalize your request and offer gardening support.

Please include the following details with your seed return request:

• Lot number
• Year packed
• Reason for return

How to Start a Return

Click here to begin your return or exchange process.

• Enter your order number without the "EG" before it.
• Enter your shipping zip code or email.
• If you are returning items that came in multiple boxes, initiate a separate return for each item.
• If you are returning or exchanging multiple raised beds, create a return for each bed separately.

Once we receive and inspect your return, we will confirm whether the return is approved. Verified refunds are issued to the original payment method or via store credit. Refunds are typically processed within 5-7 business days.

Returns After 30 Days

Some returns after 30 days may still be reviewed if the request is submitted within 90 days of delivery. Products must be unused and in their original packaging. Return requests submitted more than 90 days after delivery cannot be accepted. If approved, you will be responsible for the cost of the return shipping label, which will be deducted from your refund.

To request a return after 30 days, contact our support team with the subject line [Order # Return] and let us know which items you would like to return.

Returns Purchased During a Promotion

Special promotions may not fall within our standard return policy. If you want to return items purchased during a promotion period, please contact our support team with your order number and a brief description of the issue. Our team will review your request and follow up as soon as possible.