Return and Refund Policy

We want you to be 100% satisfied with your Epic Gardening order.

Free Returns & Exchanges Within 30 Days:

All products, except seeds and seed cells, can be returned within 30 days of the delivery date as long as the products are unused and in their original packaging. There are no restocking fees, and we will cover the cost of the return shipping label.

Please note that any shipping fees paid by the customer are not refundable.

Please start your return HERE.

Please note that if you are returning or exchanging multiple beds you will need to create a return for each bed separately. PLEASE NOTE THAT YOU ONLY NEED TO ENTER YOUR ORDER NUMBER, NOT THE EG BEFORE IT.

Once we receive and inspect your return, we will confirm whether or not your return is approved.

If you requested a refund, you will then be automatically refunded the cost of the product less the cost of any shipping paid, via the original payment method you used to purchase your item(s). Refunds are typically processed within 5-7 business days.

If you requested an exchange, we will process a replacement order after we receive your return. We will automatically email you the tracking details once the exchange item(s) have shipped.

Returns After 30 Days:

You are able to return products after 30 days of the delivery date; however, you will be responsible for the cost of the return shipping label. Products must be unused and in their original packaging.

Please reach out to our support team at customerservice@epicgardening.com with the subject line [Order # Return] and let us know which items you’d like to return. You will then receive a pre-paid shipping label for the return package- please note that the cost of this shipping label will be deducted from your refund total.

Once we receive and inspect your return, we will confirm whether or not your return is approved.

You will then be automatically refunded (minus the cost of the shipping return label) via the original payment method you used to purchase your item(s). Refunds are typically processed within 5-7 business days.

Returns Purchased During a Promotion:

Please note that special promotions do not fall within our standard return policy. If you wish to return something purchased during a promotion period, please contact us at customerservice@epicgardening.com Please include your order number and a brief description of the issue. We will have our team review your request and get back to you as soon as possible.

Damage, Defects, and Missing Pieces:

Upon receiving your item(s), please inspect fully for any issues, defects, or damage. If you notice that something is wrong with your order on arrival- such as pieces are missing or a product is damaged, please contact us immediately and send photos to customerservice@epicgardening.com. We will have our team review your request and get back to you as soon as possible.

Please note that we have guidance on how to easily fix bent corners on Birdies Beds that you can watch HERE