Return and Refund Policy

Free Returns & Exchanges Within 30 Days

We want you to be 100% satisfied with your Epic Gardening order.

All products, except seeds and seed cells, can be returned within 30 days of the delivery date as long as the products are unused and in their original packaging.

There are no restocking fees, and we will cover the cost of the return shipping label. However, any shipping fees you pay are non-refundable.

To Start a Return or Exchange

• Click here to begin your return or exchange process.
• Enter your order number, without the "EG" before it.
• Enter your shipping zip code or email.

A few notes:

• If you're returning items that came in multiple boxes, you'll need to initiate a separate return for each item.
• If you're returning or exchanging multiple raised beds, you'll need to create a return for each bed separately.

Once we receive and inspect your return, we'll confirm whether or not your return is approved.

If you requested a refund, you will then be automatically refunded the cost of the product(s), less the cost of any shipping paid, via the original payment method you used to purchase your item(s).

Refunds are typically processed within 5-7 business days.

If you requested an exchange, we'll process a replacement order after we receive your return. We'll automatically email you the tracking details once the exchange item(s) have shipped.

Returns After 30 Days

We accept returns after 30 days of your delivery date. However, you'll be responsible for the cost of the return shipping label.

Products must be unused and in their original packaging.

To Start a Return or Exchange After 30 Days

• Reach out to our support team
• Use the subject line [Order # Return]
• Let us know which items you’d like to return

We'll send you a pre-paid shipping label for the return package, the cost of which will be deducted from your refund total.

Once we receive and inspect your return, we will confirm whether or not your return is approved.

We'll then automatically refund you (minus the cost of the shipping return label) via the original payment method you used to purchase your item(s).

Refunds are typically processed within 5-7 business days.

Returns Purchased During a Promotion

Special promotions do not fall within our standard return policy. If you want to return items purchased during a promotion period, please contact our support team.

Include your order number and a brief description of the issue. Our team will review your request and get back to you as soon as possible.

Damage, Defects, and Missing Pieces

When your order arrives, inspect it fully for any issues, defects, or damage. If you notice something is wrong with your order on arrival, please contact us immediately and send photos along with your message.

Our team will review your request and get back to you as soon as possible.

Note: If your issue is slightly bent corners on your Birdies Beds, watch this video for an easy solution.